FAQ

Other questions than answered below?  Please contact us at toneemporium@gmail.com

Shipping In Canada

Shipping within Canada is free over $99 after discounts.   We ship via Canada Post expedited parcel. 

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Shipping for orders under $99.00 is $10.00 - 15.00 based on the region and will be calculated in the cart. 

Shipping to the US

International Customers

Shipping to the US is free over $149 after discounts.

We ship via Canadapost Tracked Packet.

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Shipping for orders under $149 is $15.00.

International packages shipped via Canadapost airmail.  Shipping cost is based on cost of order and will be calculated in the cart.

Returns 

Warranty

Returns accepted within 14 days less shipping.  Buyer responsible for all shipping charges to return item.  Item must be returned in original packaging.  Refund issued upon receipt and inspection of returned item. 

All pickups have a 1 year warranty against defects.  If you have any concerns please contact us.

Any questions please feel free to contact us and we would be happy to help you select your set of pickups or the parts you need.